---
title: "Terms and Conditions | Paris Russell Hair Salon, Crawley | Paris Russell Hairdressing"
description: "Booking terms for Paris Russell hair salon in Crawley, covering cancellations, no shows, colour services, toners and what to do if something is not right."
canonical: "https://www.parisrussell.com/policies/terms-and-conditions"
last_updated: "2026-06-04T12:02:24.113Z"
---

# Terms & Conditions

Last reviewed: Monday, 1 June 2026

**Effective date:** 4 June 2026 **Business name:** Paris Russell **Address:** 3 Shire Parade, Worth, Crawley, West Sussex, RH10 7XR **Phone:** 01293 885882

We want every visit to be clear, fair, and stress free. Please read the terms below; by booking an appointment you agree to these conditions.

## Cancellation and no show policy

-   **Within 36 hours:** Cancelling within 36 hours of your appointment may result in a **50% charge** of the booked service.
-   **Filling your slot:** If we are able to fill your appointment time, **no fee** will be charged.
-   **Same day cancellation or no show:** Cancelling on the day or not attending will result in a **100% charge** of the booked service.
-   These charges exist because last minute gaps are difficult to fill and leave your stylist with unbooked time.

**How to cancel outside opening hours** During closing times, please send us a message on **Facebook** or **Instagram**. These are the channels we can access at weekends so we have the best chance of filling your slot.

## Colour services

-   **Blow dry requirement:** A blow dry is required with all colour services so your stylist can check the result properly.
-   **Separate charge:** Blow dry fees are **additional** to colour prices.

## Colour correction and lightening journeys

-   If your hair is very dark and you want to go significantly lighter or blonde, you may pass through a **warm or ginger stage**. This is a normal, science based step and is often **unavoidable**.
-   Most clients need **more than one visit** to reach their goal. Each appointment is **quoted individually** and your first payment covers your first session only.
-   If you change your desired colour mid journey, the new service will be **chargeable** as it is a different process.
-   By starting a colour change with us, you confirm you **understand and accept** these stages and risks.

## Results and expectations

-   We cannot guarantee an **exact** shade or outcome. Every head of hair is unique and natural undertones can cause colours to react differently.
-   We will always work carefully, honestly, and do our utmost to achieve the result you want.

## Toners

-   Toners may be required to perfect your shade after lightening and to control warmth.
-   They are **charged separately** when used.
-   Longevity varies with hair condition and care, and may last between a few washes and several weeks.
-   A toner refresh may be recommended between colour appointments to maintain your result.

## If something is not right

We are friendly and approachable. If there is anything you are unhappy with, please **contact us as soon as possible** so we can help. If we have made a mistake, we will **correct it at no charge**.

Thank you for reading, **Paris and the team**