Cancellation Fee

£0
15 mins
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At Paris Russell, we understand that plans change. Our cancellation policy is designed to be fair and straightforward, helping our nine strong team manage the diary efficiently while giving you flexibility when you need to reschedule. We ask for reasonable notice so we can offer your slot to another client and keep the service running smoothly for everyone.

More information

How Our Cancellation Policy Works

We ask that you cancel or reschedule at least 48 hours before your appointment whenever possible. This gives us time to adjust the diary and offer your slot to someone on our waiting list. If you need to cancel:

  • Contact us directly by phone (01293 885882) or email (crawley@aaron-russell.net) as soon as you know you cannot attend
  • We will confirm your cancellation and help you rebook at a time that suits you
  • For appointments cancelled within 48 hours, we may apply a fee proportionate to the booking, depending on the service and notice given
  • No shows without prior notice may incur a charge to cover the reserved time and preparation

Our booking confirmations and reminder messages clearly state these terms, so you always know where you stand before you book.

Why Notice Matters

Giving us notice helps us run a welcoming, well organised salon in Worth, Crawley. When you cancel in good time:

  • Another client can take the slot, often someone waiting for a colour correction, balayage, or extensions appointment
  • Your stylist has time to prepare for the next booking without wasted preparation or lost revenue
  • You can reschedule to a time that works better, maintaining your routine for highlights, root melts, or precision cuts

We value the relationships we build with our West Sussex clients, and clear communication around cancellations keeps those relationships strong and stress free.

Rescheduling and Flexibility

We know life is unpredictable. If you need to move your appointment, we will do our best to find a new slot that fits your diary:

  • Book ahead where possible, especially for popular services like full head foils, colour melts, or AirTouch highlights
  • If you cancel early, rescheduling is usually straightforward and there is no fee
  • For regular clients with consistent bookings, we understand the occasional last minute change and handle it with flexibility and care

Our aim is always to make your experience at Paris Russell calm, professional, and accommodating, from the first consultation through to aftercare and every appointment in between.

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Client Reviews

5.0

Based on 1 review

  • A

    Alexx btw

    I trust Sam with my life and is the only person I will go to for colour - she’s Michelangelo with colour and scissors!! Always sees the vision and executes to perfection!!

Frequently Asked Questions

How much notice do I need to give to cancel my appointment?
We ask for at least 48 hours' notice to cancel or reschedule. This allows us to offer your slot to another client and manage the diary fairly for everyone.
Will I be charged a cancellation fee?
If you cancel with 48 hours or more notice, there is typically no fee. Cancellations within 48 hours or no-shows may incur a charge proportionate to the service booked, depending on the circumstances.
How do I cancel or reschedule my appointment?
Call us on 01293 885882 or email crawley@aaron-russell.net as soon as you know you need to change your booking. We will confirm the cancellation and help you rebook at a convenient time.
What happens if I miss my appointment without notice?
No-shows without prior contact may be charged to cover the reserved time and preparation. We always encourage clients to get in touch if something unexpected comes up.
Are cancellation fees refundable if I prepaid?
Any applicable cancellation fee will be deducted from prepayments or requested separately, depending on the timing and service. We will always explain charges clearly before processing them.
Can I reschedule instead of cancelling outright?
Absolutely. If you need to move your appointment, contact us and we will do our best to find a new slot that suits your diary, especially if you give us early notice.
Do you charge for cancellations if I am unwell?
We handle genuine emergencies and illness with flexibility. Please contact us as soon as possible so we can discuss your situation and find the fairest solution.
Will I see the cancellation policy before I book?
Yes. Our cancellation terms are clearly stated on our booking page, in confirmation messages, and in appointment reminders, so you always know what to expect.
What if I need to cancel a long appointment like colour correction or extensions?
Longer services require more preparation and diary space, so early notice is especially helpful. We ask for 48 hours' notice for all appointments, and we will work with you to reschedule if plans change.
How does the cancellation policy help the salon and clients?
Clear cancellation terms reduce no-shows, help us manage the diary efficiently, and ensure our team can offer appointments to clients who need them. It keeps the experience smooth and professional for everyone.